We want you to be happy with your purchase.
If you change your mind, you can return your order within 14 days of delivery — for store credit or an exchange.
Please note:
Only full-priced items are eligible for return or exchange.
Sale items and bundles are generally not eligible for return, exchange, or refund.
In some cases, selected sale items may qualify for store credit or exchange.
Send us an email to request the return form.
Please include your order number and the items you wish to return.
Send the products together with the completed return form to the address provided on the form.
Make sure to include a Track & Trace code — as the sender, you are responsible for the return shipment.
Once we’ve received and processed your return, your store credit will be issued within 5 business days.
✅ Important:
Returned items must be unused, in their original packaging, and in resellable condition.
We do not accept returns without a valid return form.
Shipping costs for returns are at the customer’s expense.
📩 For return requests, please contact: info.lavesna@gmail.com